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Ordering



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  • Orders can be placed by contacting us directly through email or by telephone. International orders and inquires are most welcome, we ship worldwide. Please note that any additional taxes, duties, or fees imposed will be the customers responsibility.

  • Due to the fact that we are making unique instruments, most of our instruments are built-to-order. We mostly have one of our spec-models for presentation at our workshop, but of course every spec model can be modified to your needs at every detail. We see them more as „suggestions“. Our pricelist can give you a rough estimation of the price.
    Orders for custom shaped instruments are always welcome! In our custom shop we can realize almost any design, custom instruments are exactly tailored to your needs. As we like a personal contact with the owner of our guitars, we would be more than happy to welcome you in our shop for the design or the delivery as to ensure your total satisfaction.

  • After discussing personally or by email, Skype video or phone and finding out the perfect features for you, we will email you a detailed specification sheet containing all the information regarding your instrument. We need a confirmation e-mail which states that you’ve checked the order sheet and agree, to prevent misunderstandings. After sending this confirmation, we require a down payment of 50%. Payment can be made by certified wire transfer or Paypal. Payments through Paypal can be subject to additional fees. After receiving the down payment, we will start building your new instrument.
    The final balance is due upon completion of the instrument prior to shipping.

  • We personally assure, that there is absolutely no risk with this purchase. If you are not satisfied with the instrument, then you have the possibility to send it back to us after 7 days of testing it. We will make a wire transfer refund of the full price minus shipping cost (and in case of damage – minus the damage charge).

Thanks for your interest in our guitars, we would be happy to make an instrument for you! Please contact us at mail@zeal-guitars.com or use the contact form below.

 





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